NEWS BULLETIN: OPTN MODERNIZATION

The Health Resources and Services Administration (HRSA) and the Organ Procurement and Transplantation Network (OPTN) are working closely together to protect patients and strengthen the organ donation, procurement and transplantation system. 

The following information is from an update that was released to the public by OPTN oni December 18, 2025.

HRSA and the Organ Procurement and Transplantation Network are expanding efforts to protect patients.  Two new programs were announced as follows:

Reporting Allegations of Misconduct Social Media Campaign

Earlier this year, HRSA announced an enhanced process for reporting allegations of misconduct in the organ donation, procurement, and transplantation system.  The new process makes it easier for anyone – patients, families, providers, and members of the national organ procurement and transplant network – to raise concerns by offering a clear, centralized reporting channel and improved guidance on what to report.   Reports can now be submitted directly via email to OPTNComplaints@hrsa.gov, and HRSA has strengthened follow-up procedures to ensure timely review and action. 

OPTN 411:  A New Call Line for Information and Assistance.

Starting in December 2025, HRSA and the OPTN will launch OPTN 411, a new easy-to-remember phone line for all OPTN related questions and support. 

         OPTN 411 is designed to assist, patients, families, caregivers, medical professionals and OPTN members.  Callers will receive clear information and be connected to the right resources quickly.  The new single hotline will make it easier for everyone to get answers, improves customer service, and strengthens communication across the OPTN community.  OPTN 411 will begin on December 29, 2025, and can be reached at 1-866-OPTN 411 (1-866-678-6411). 

To learn more about the work of HRSA and the Organ Procurement and Transplantation Network (OPTN), check out this website:  www.optn.transplant.hrsa.gov.